Question 1

Do you ship internationally?

Accepted Answer

Yes, I can ship internationally.

Question 2

Will I get a tracking number?

Accepted Answer

To keep shipping costs as low as possible for international customers, I generally do not provide tracking information.

Question 3

What if there is something wrong with my order?

Accepted Answer

If there is an issue with your order, please contact me. Use the contact form on my website.

Question 4

How long does it take for the order to arrive?

Accepted Answer

It depends on where you live and how fast your order was processed.   If you live in Denmark, the order should arrive after 5 workdays after it has been processed.   If you live anywhere else, it can take up to 21 work days for your order to arrive, after it has been processed.

Question 5

What is the store's return and exchange policy?

Accepted Answer

For EU citizens: EU-based Customers have 14 calendar days from the date of receiving the product to return items for any reason. The customer is responsible for covering all costs related to shipping the product back. The return address is always written on the back of the envelope the product arrives in.   For everywhere else: All sales are final and exchanges will not be accepted.

Question 6

Who handles my order?

Accepted Answer

I do! Every order is handled and shipped off by yours truly!

Question 7

Why are the print sizes A5, A4 and A3?"

Accepted Answer

The A-format is the standard paper format in Europe (and Denmark where the orders are being processed).   Here's an overview of the sizes:   A5 (small): 148 x 210 mm A4 (large): 210 x 297 mm A3 (x-large): 397 x 420

Question 8

Why are there different paper types?

Accepted Answer

Up until recently I printed all my prints at home "on demand". However it is extremely costly to print all my prints on an Inkjet printer. So I recently started getting my prints made downtown as digital prints on matte smooth paper.   Here are the main reasons why you can choose between different paper types: I made a limited edition of the print on special paper with my own printer I had leftover from the old stock while transitioning to my new provider

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